Free Legal Help for Bond Refunds & Claims in NSW

As a renter in New South Wales, understanding your rights when it comes to bond refunds and claims is essential. You might be entitled to a bond refund when your tenancy ends, but navigating the process can sometimes be tricky. Thankfully, there is free legal help available to guide you through the steps and ensure you receive what you are entitled to.

Your Rights under the Residential Tenancies Act 2010

In New South Wales, the Residential Tenancies Act 2010 outlines the rights and responsibilities of both renters and landlords. This includes provisions around bond lodgements, refunds, and dispute resolutions.

What is a Bond?

Your rental bond is a security deposit paid at the start of your tenancy, typically four weeks' rent. It is held by the NSW Fair Trading service until your tenancy ends.

How to Claim Your Bond?

To claim your bond, you need to fill out a Claim for Refund of Bond Money (Form C1) on the NSW Fair Trading website. Both the tenant and landlord should agree on the division of the bond before submission.

Always check the condition report, completed at the start of your tenancy, to ensure you're not charged for any existing damage.

Free Legal Help for Tenants

If you face challenges retrieving your bond or have disputes over the amount, there are several legal resources available:

  • Tenants’ Union of NSW: A community legal centre offering advice to tenants on a wide range of issues.
  • NSW Fair Trading: Provides information and advice about rental bonds and the process of disputes.
  • Community Legal Centres: Offer free legal advice and assistance with tenancy disputes.
It's essential to act quickly when you notice any bond issues, as waiting too long could complicate proceedings.

Need Help? Resources for Renters


  1. How can I get my bond back in full?

    Ensure any damages are repaired and rent is paid up. Refer to your initial condition report for a clearer understanding. Use Form C1 on NSW Fair Trading for bond claims.

  2. What if the landlord and I disagree on the bond amount?

    You can apply to the NSW Civil and Administrative Tribunal (NCAT) to resolve disputes. It is essential to provide evidence to support your claim.

  3. Where can I find help if I think the bond deduction is unfair?

    Contact the Tenants’ Union of NSW or your local Community Legal Centre for advice and assistance.

  1. How to claim your rental bond back in NSW?
    1. Use Form C1 from NSW Fair Trading website after vacating the property.
    2. Agree on any deductions with your landlord to ensure a smooth refund process.
    3. If disputes arise, contact NSW Fair Trading or apply to NCAT for resolution.

Key takeaways for renters in NSW when handling bond claims:

  • Understand your rights under the Residential Tenancies Act 2010.
  • Use free legal resources available in NSW for assistance.
  • Act promptly to avoid complications with bond claims.

  1. NSW Fair Trading - www.fairtrading.nsw.gov.au
  2. Tenants’ Union of NSW - www.tenants.org.au
  3. NSW Civil and Administrative Tribunal (NCAT) - www.ncat.nsw.gov.au
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.