Help with Repairs & Urgent Issues in Queensland

As a renter in Queensland, knowing where to turn for help with repairs, maintenance, and urgent issues can provide peace of mind. Understanding who to contact and the steps to take can help ensure swift action and minimal disruption to your living arrangements.

Understanding Your Rights and Responsibilities

Under the Residential Tenancies and Rooming Accommodation Act 2008, both tenants and landlords have specific responsibilities related to property maintenance. While landlords must ensure the property is in a safe and habitable condition, tenants must report maintenance issues promptly and not cause damage. Knowing these obligations can help navigate conflicts efficiently.

Types of Repairs: General vs. Urgent

There are two main categories of repairs:

• General Repairs: Non-urgent matters such as a dripping tap or peeling paint. These should be communicated to the landlord or property manager as soon as they are noticed.
• Urgent Repairs: Issues that could pose a safety risk or significantly affect your living conditions, like a burst water pipe or electrical fault, require immediate attention.

For urgent repairs, you should contact your landlord immediately to arrange a prompt resolution.

Where to Seek Help in Queensland

Residential Tenancies Authority (RTA)

The RTA is Queensland's primary body for residential tenancy disputes and information. It provides resources for both renters and landlords to ensure compliance with their rights and responsibilities. You can visit their official site for more details on RTA Queensland.

Filing a Dispute

If issues remain unresolved, you may need to file a dispute with the RTA. This process starts with a Notice to Remedy Breach (Form 11), which you can submit if your landlord is not addressing serious maintenance issues.

Tip: Always keep records of communications with your landlord regarding repair requests.

Need Help? Resources for Renters

In addition to the RTA, several organisations can assist renters with legal advice and support:

• Tenant Advice & Advocacy Service (TAAS): Offers free advice on tenant rights and responsibilities in Queensland.
• Queensland Civil and Administrative Tribunal (QCAT): Handles disputes if mediation through the RTA does not resolve your issue.
• Community Legal Centres: Provide free legal assistance and advice for tenants needing legal support.

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1. What counts as an urgent repair?

   Urgent repairs include issues that significantly impact safety or habitability, such as gas leaks, blocked toilets, or serious water leaks.

2. How can I contact the RTA for help?

   You can reach the RTA via their hotline or visit their official website for more contact details and resources.

3. What should I do if my landlord ignores repair requests?

   If your landlord fails to respond to repair requests, issue a Notice to Remedy Breach (Form 11) and contact the RTA for further dispute resolution assistance.

1. How to lodge a Notice to Remedy Breach in Queensland
   1. Identify the issue: Ensure the repair request falls under the landlord's responsibility and not due to damage caused by you.
   2. Download Form 11: Obtain the Notice to Remedy Breach form from the RTA's official website.
   3. Complete the form: Fill in the necessary details about the breach and the repairs needed.
   4. Send to landlord: Deliver the completed form to your landlord following the guidelines provided on the form and keep a copy for your records.

Key Takeaways

• Urgent and general repairs should be reported promptly to ensure safety and maintenance.
• Contact the RTA for guidance and support in mediating repair disputes.
• Use Form 11 if the landlord fails to address repair requests adequately.

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