Queensland Renter Queries About Repairs & Maintenance

If you're renting in Queensland, understanding your rights and responsibilities for repairs and maintenance can be crucial. Whether it's a leaking roof or a malfunctioning appliance, knowing what to do and who is responsible can make a significant difference in your renting experience.

Who Is Responsible for Repairs?

In Queensland, the Residential Tenancies and Rooming Accommodation Act 2008 outlines landlords' responsibilities to maintain the property in good repair. Generally, landlords are responsible for fixing things that break due to normal wear and tear.

Types of Repairs

• Urgent Repairs: Issues that make the property unsafe or insecure, such as broken heaters in winter or major leaks.
• Routine Repairs: Non-urgent issues like dripping taps or faulty light fittings that don't pose an immediate risk.

If an urgent repair is needed, you should notify your landlord or property manager immediately. For non-urgent repairs, they should be contacted as soon as practical.

What Steps Should Renters Take for Urgent Repairs?

When urgent repairs are necessary, the Residential Tenancies Authority (RTA) advises taking the following steps:

1. Contact your property manager as soon as possible and clearly describe the issue.
2. If you cannot reach them, leave a message or email and keep a copy for your records.
3. If the repair is urgent and contact is not possible, the RTA allows you to arrange for a qualified tradesperson to make repairs up to a cost of two weeks' rent.

After arranging repairs, you should write to your property manager providing details of the repair and the cost involved.

Always keep all communication in writing and maintain a detailed record of all exchanges with your property manager or landlord regarding repairs.

When Can a Renter Use a Notice to Remedy Breach Form?

A Notice to Remedy Breach (Form 11) can be used if the landlord doesn't attend to repairs in a reasonable timeframe. For example, if you've reported a leaky tap and it's been weeks without any action, this form prompts the landlord to fix the issue within a specified period. You can find the form on the RTA website.

FAQ About Repairs and Maintenance in Queensland

1. What are the tenant’s responsibilities for repairs?

   Tenants must keep the property in good condition and notify the landlord of any needed repairs.

2. Can I withhold rent if repairs aren’t made?

   No, withholding rent can be a breach of your rental agreement. Instead, use the appropriate forms to address the issue.

3. What can I do if my landlord refuses to make repairs?

   If repairs are not made, you can apply to the Queensland Civil and Administrative Tribunal (QCAT) for an order.

1. How to resolve disputes about repairs?
   1. Attempt mediation through the RTA’s dispute resolution service.
   2. Apply to the QCAT for a determination if mediation fails.

Need Help? Resources for Renters

If you need further assistance, the following resources are available:

• Residential Tenancies Authority (RTA) – For tenancy information and dispute resolution.
• Queensland Civil and Administrative Tribunal (QCAT) – For formal dispute hearings and orders.
• Tenants Queensland – Provides free tenancy advice and advocacy for renters.

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1. Residential Tenancies and Rooming Accommodation Act 2008
2. Residential Tenancies Authority (RTA)
3. Queensland Civil and Administrative Tribunal (QCAT)

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