Step-by-Step Guide to Renters' Repairs and Maintenance in Queensland

Living in a rental property can sometimes come with its own set of challenges, especially when it involves maintenance and urgent repairs. If you are renting in Queensland, understanding your rights and responsibilities is crucial to a smooth renting experience. This guide will walk you through what to do when repair issues arise, helping you ensure your living environment remains safe and comfortable.

Your Rights and Responsibilities

In Queensland, both tenants and landlords have specific rights and responsibilities when it comes to repairs and maintenance. According to the Residential Tenancies and Rooming Accommodation Act 2008, landlords must ensure the property is maintained in a reasonable state of repair, considering its age and rental price.

Types of Repairs

• Routine Repairs: These involve usual wear and tear and should be addressed within a reasonable timeframe.
• Urgent Repairs: Urgent repairs include issues that can impact the tenant's safety, security, or health, such as a burst water service or serious roof leak. These need immediate attention.

Tip: Always inform your landlord of any repair issues in writing to keep a record of your request.

Steps to Handle Repairs

1. Identify and Document the Issue

Start by clearly identifying the repair issue and its possible implications. Take photographs or videos for documentation as evidence of the problem.

2. Notify Your Landlord

Notify your landlord or property manager of the repair needed. For urgent repairs, contact them immediately, followed by written notice. Use the Form 11 - Notice to Remedy Breach for routine repairs if the notice is ignored or not addressed within 14 days. You can access this form here.

3. Await Landlord's Response

For routine repairs, expect a response and action within a reasonable timeframe. Urgent repairs should be addressed immediately. If not, you may arrange for the repairs yourself, as per your rights outlined in the Residential Tenancies and Rooming Accommodation Act 2008, and seek reimbursement from the landlord.

4. Mediation and Further Action

If disputes arise, consider mediation through the Residential Tenancies Authority (RTA). Should it fail, you can apply to the Queensland Civil and Administrative Tribunal (QCAT) for resolution.

Need Help? Resources for Renters

• Residential Tenancies Authority (RTA)
• Queensland Civil and Administrative Tribunal (QCAT)
• Tenants Queensland

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1. What are urgent repairs? Urgent repairs refer to issues that affect the safety or security of tenants, such as a broken hot water system or severe water leak.
2. How do I request a repair? Contact your landlord or property manager immediately for urgent issues. Follow up in writing using the prescribed form for routine repairs.
3. What if my landlord doesn't respond? If the landlord fails to respond, you may arrange for the repair and seek reimbursement, provided proper procedures are followed.

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1. Key Takeaway 1: Always document repair issues with photos or videos.
2. Key Takeaway 2: Notify your landlord in writing for all repair requests.
3. Key Takeaway 3: Use the RTA and QCAT for dispute resolution when needed.

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