Guide to Repairs and Urgent Issues in Queensland

As a renter in Queensland, understanding your rights and responsibilities regarding repairs and maintenance is crucial. This knowledge not only helps maintain a safe and comfortable living environment but also ensures you are prepared should urgent issues arise.

Understanding Repairs and Maintenance Obligations

Under the Residential Tenancies and Rooming Accommodation Act 2008, landlords and tenants in Queensland have distinct responsibilities. Landlords are generally tasked with ensuring the property is in good repair and complies with health and safety laws. Meanwhile, tenants must keep the property in a reasonably clean condition and avoid intentional or negligent damage.

Types of Repairs

Repairs fall into different categories:

• Routine Repairs: These are non-urgent issues like a leaky tap or a broken fence. Tenants should inform the landlord or property manager promptly to arrange for repairs.
• Urgent Repairs: These include significant issues that impact health and safety, like burst water pipes or electrical problems. Such issues require immediate attention.

Action Steps for Requesting Repairs

1. Document the Issue: Take photos and notes of the problem.
2. Contact Your Landlord: Use written communication to inform your landlord or property manager of the repairs needed.
3. Complete the Official Form: For urgent repairs, submit the Form 11 - Request for Repairs to your landlord.

Emergency Repairs

In case you cannot reach your landlord in an emergency, you may arrange for repair work up to a certain limit and seek reimbursement. However, you must make reasonable attempts to contact the landlord first.

Dispute Resolution

If your landlord fails to make the necessary repairs, you can seek assistance from the Residential Tenancies Authority (RTA). They provide dispute resolution services to help both parties reach an agreement.

Need Help? Resources for Renters

If you need further advice or support, consider reaching out to the following resources:

• Residential Tenancies Authority (RTA)
• Tenants Queensland
• Queensland Government Renting Services

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1. What should I do if my landlord doesn't respond to my repair requests?Contact the Residential Tenancies Authority for mediation and further assistance.
2. Who is responsible for pest control?Usually, landlords are responsible for pest control unless specified otherwise in your tenancy agreement.
3. Can I withhold rent if repairs are not made?No, you must continue paying rent even if repairs are pending; withholding rent is not allowed under Queensland law.

1. How to request non-urgent repairs in Queensland
   1. Identify the Issue: Write down details of the problem.
   2. Contact Your Landlord: Send a written request for repairs, including any necessary documentation.
   3. Follow Up: If the landlord doesn’t respond, follow up and remind them of their obligations under the tenancy agreement.

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1. Residential Tenancies and Rooming Accommodation Act 2008 2. Residential Tenancies Authority (RTA) - Queensland 3. Form 11 - Request for Repairs

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