Safety and Security Rights for Renters in Victoria

As a renter in Victoria, it’s vital to know your rights and responsibilities regarding the safety and security of your rented home. This knowledge empowers you to ensure that your living environment is secure and that any issues are resolved according to the law.

Your Rights and Responsibilities

Under the Residential Tenancies Act 1997, landlords must take reasonable steps to provide and maintain locks and other security devices necessary for the property. As a tenant, you are also responsible for ensuring you use these security features correctly and maintain them where applicable.

Requirements for Locks and Security

According to Victorian law, your landlord must ensure that:

• All external doors are fitted with functioning locks.
• Windows can be secured with locks, especially if they are easily accessible from outside.
• Your property includes adequate lighting for security if applicable.

Before moving in, it's beneficial to discuss and confirm the security measures that are in place with your landlord. If you find any inadequacies, it's essential to notify your landlord promptly.

Changing Locks

Renters can request to change locks, but need to obtain written permission from their landlord unless it's an emergency. The cost of this change might be borne by the tenant unless otherwise agreed. Once locks are changed, a copy of the new key must be provided to the landlord unless there's a reasonable excuse not to, such as a protection order being in place.

If you feel your safety is compromised, consult with the Victorian Civil and Administrative Tribunal (VCAT) to discuss possible legal protective measures.

Reporting Security Issues

If an issue arises with your locks or security, you should:

• Report the issue to your landlord in writing as soon as possible, listing specific concerns.
• Allow the landlord a reasonable time to resolve the issue based on its urgency.
• Consider submitting a Request for Urgent Repairs Form.

Tribunal Assistance

The Victorian Civil and Administrative Tribunal (VCAT) can assist in disputes between landlords and tenants over security issues. If a reasonable resolution isn't reached, you can apply to VCAT for a tenancy hearing.

1. Download and fill out the appropriate application form.
2. Submit it to VCAT along with any relevant documents.
3. Attend the hearing and present your case.

1. How to Report a Security Issue: Immediately notify your landlord in writing, detailing the specific issue. If not resolved promptly, submit a Request for Urgent Repairs Form.
2. Changing Locks Yourself: Obtain your landlord's written permission before making changes unless it's urgent. Retain a spare key for the landlord unless a valid reason prevents you from doing so.

Need Help? Resources for Renters

If you need further assistance on rental security issues, contact these Victorian services:

• Consumer Affairs Victoria
• Tenants Victoria
• Victoria Legal Aid

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1. What should I do if my landlord refuses to fix a lock? If your landlord doesn't address a broken lock, apply for urgent repairs via Consumer Affairs Victoria and consider lodging a complaint with VCAT.
2. Can I change the locks without telling my landlord? You need to seek your landlord's consent prior to changing locks, except in emergencies. Maintain documentation for your actions.
3. How quickly must a landlord fix security issues? Urgent security issues, like broken locks, should be addressed without delay, often within 24 hours. Contact Consumer Affairs Victoria for assistance if ignored.

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