Renters' Rights in Victoria: Security and Locks

For renters in Victoria, understanding your rights related to locks, keys, and security is crucial. Having a safe and secure living environment is a fundamental right, and the Residential Tenancies Act 1997 ensures it. Here's what you need to know to protect your interests and fulfill your obligations as a tenant.

Your Rights and Responsibilities

According to the Residential Tenancies Act 1997, tenants are entitled to a safe and secure home. This means that landlords must provide proper locks and ensure the security of the premises. Your landlord is generally responsible for installing and maintaining locks, along with providing keys to all tenants on the lease.

Changing Locks

If you believe the security of your rental home is compromised, you have the right to request that locks be changed. However, under Victorian law, you cannot alter, remove, or add a lock without your landlord's permission unless it's an emergency.

Tip: If an emergency, such as a break-in, necessitates changing locks, inform your landlord as soon as possible. You may need to provide them with a copy of the new key.

Key Replacement

Losing keys is an inconvenience, but in Victoria, your landlord may charge you for replacement keys. Be sure to notify your landlord immediately if you lose a key.

Security Devices

For added security, tenants can request the installation of security devices such as deadlocks and window locks. A landlord cannot unreasonably refuse such requests if the tenant is willing to cover the costs.

Taking Action

If your landlord is not addressing security issues, you can take action:

• Contact Consumer Affairs Victoria: They can offer guidance and mediation.
• Apply to VCAT: You can file a dispute with the Victorian Civil and Administrative Tribunal (VCAT) if negotiations fail.

Need Help? Resources for Renters

• Consumer Affairs Victoria - For information and dispute resolution
• Tenants Victoria - Offers advice and support for renters
• Victorian Civil and Administrative Tribunal (VCAT) - Handles tenancy disputes

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1. What happens if I lose my keys? You must inform your landlord immediately. They may charge you for key replacement. It's a good idea to discuss any arrangements for cost-sharing upfront.
2. Can I add additional security features? Yes, but you must obtain your landlord's consent unless it's an emergency. If you pay for these enhancements, the costs usually fall to you unless otherwise negotiated.
3. What should I do if my landlord refuses to address my security concerns? First, try to communicate and resolve the issue directly with your landlord. If that fails, contact Consumer Affairs Victoria or consider filing an application with VCAT.

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Footnotes

1. Residential Tenancies Act 1997
2. Fair Trading Act 1987 (Cth)

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