Where to Get Help for Discrimination in Renting NSW

Discrimination in renting is prohibited in New South Wales, but many renters still face unfair treatment. If you suspect you're being discriminated against while renting, it's important to know where you can seek help. This guide will direct you to the right resources in New South Wales to ensure you can access equal housing opportunities without fear of prejudice.

Understanding Rental Discrimination

Rental discrimination occurs when a landlord or property manager treats individuals unfairly based on attributes such as race, age, gender, disability, or family status. It is illegal under the Fair Trading Act 1987 (Cth) and the Residential Tenancies Act 2010 in New South Wales.

Who Can Help You?

NSW Fair Trading

NSW Fair Trading enforces the state's tenancy laws and provides a range of information to educate both landlords and tenants about their rights and responsibilities. If you have experienced discrimination, you can lodge a complaint with them.

NSW Civil and Administrative Tribunal (NCAT)

The NSW Civil and Administrative Tribunal (NCAT) offers a forum to resolve disputes between landlords and tenants. If informal negotiation fails, applying to NCAT may be necessary to seek a formal resolution.

Anti-Discrimination NSW

Anti-Discrimination NSW is your go-to agency for complaints about discrimination. They can advise you on your rights and help mediate between you and the offending party.

Community Legal Centres

Community Legal Centres across NSW offer free legal advice and representation in discrimination cases. They strive to make legal assistance accessible, especially for the most vulnerable in the community.

Steps to Take if Facing Rental Discrimination

1. Keep Records: Document all interactions related to the discriminatory behaviour you believe you have experienced.
2. Contact the Landlord: Address the issue with your landlord or property manager in writing, providing them with the opportunity to rectify the situation.
3. Lodge a Complaint: File a complaint with NSW Fair Trading if the matter isn't resolved.
4. Seek Legal Assistance: Get in touch with community legal centres or Anti-Discrimination NSW for advice and possibly mediation.
5. Apply to NCAT: If necessary, apply to NCAT for a resolution.

Need Help? Resources for Renters

• NSW Fair Trading Tenancy Dispute Resolution - Practical support and complaint registration.
• NSW Civil and Administrative Tribunal (NCAT) - Legal disputes and tribunal services.
• Community Legal Centres NSW - Free legal advice and advocacy.
• Anti-Discrimination NSW - Guidance and mediation in discrimination complaints.

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1. What should I do if I face discrimination from my landlord?

   Document the discrimination, communicate with your landlord in writing, and consider lodging a complaint with NSW Fair Trading or consulting a community legal centre.

2. Can I apply directly to NCAT for discrimination issues?

   Yes, if initial resolutions fail, you can apply directly to the NSW Civil and Administrative Tribunal (NCAT) for a decision.

3. What kind of evidence should I collect for my discrimination case?

   Save emails, text messages, photographs, witness statements, and any other documentation that supports your claim.

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