Help for Security, Locks & Safety in NSW

As a renter in New South Wales, ensuring your security and safety in your home is vital. If you're facing issues related to locks, keys, or general safety, knowing where to get help and understanding your rights can provide peace of mind and legal protection. Whether it's an urgent repair, a dispute with a landlord, or understanding your responsibilities, there are resources available to assist you.

Understanding Your Rights and Responsibilities

Your rights and obligations about locks and security are outlined in the Residential Tenancies Act 2010. This legislation specifies that landlords must provide and maintain locks or security devices necessary to secure rented premises.

When to Contact Fair Trading NSW

If you encounter issues like broken locks or a landlord refusing to make security upgrades, Fair Trading NSW is the primary body to contact for dispute resolution and guidance on your rights. You can file a formal complaint if a landlord fails to address security concerns.

Applying to NCAT for Resolution

The NSW Civil and Administrative Tribunal (NCAT) is another option if disputes cannot be resolved directly. You can apply to NCAT if there's a breach in the rental agreement concerning security issues. Ensure you have documented your grievances and attempted to resolve issues prior to seeking tribunal intervention.

Taking Practical Steps for Your Security

Below are key actions renters can take when faced with security and lock issues:

• Promptly report any broken locks or security devices to your landlord or property manager in writing.
• If a landlord fails to respond, lodge a complaint with Fair Trading NSW.
• Apply to NCAT if resolution efforts fail and your safety is at risk.

Need Help? Resources for Renters

If you need further assistance, contact the following organizations:

• Tenants' Union of NSW - Provides legal advice and resources for renters.
• LawAccess NSW - Offers legal assistance and referral services.
• Community Legal Centres NSW - Offers free legal advice to tenants regarding security and other issues.

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1. What are my landlord's obligations regarding security? Landlords must ensure the property is reasonably secure, which includes functional locks and other security devices.
2. How quickly should my landlord fix a broken lock? Repairs are typically needed urgently due to security issues. A reasonable timeframe would be immediately upon notification if the lock issues compromise safety.
3. Can I change locks without informing my landlord? Generally, tenants must not alter locks without the landlord's consent, except in emergency circumstances.

1. How do I apply to NCAT for security issues?
   1. Obtain the relevant form: Visit the NCAT official site and download the application form for tenancy disputes.
   2. Compile documentation: Prepare all correspondence and evidence related to the security issue.
   3. Submit the application: Submit your completed form and documents online or by post to NCAT.
2. How to handle disagreements about security improvements?
   1. Communicate your needs: Reach out to your landlord in writing, detailing the improvements required.
   2. Seek mediation: Contact Fair Trading NSW for assistance in negotiating with your landlord.
   3. Apply to NCAT if unresolved: Consider tribunal intervention if discussions and mediation fail.

• Know your rights under the Residential Tenancies Act 2010.
• Contact Fair Trading NSW for unresolved issues with the landlord.
• File an application with NCAT in case of serious disputes.

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