Understanding Your Rights on Security and Locks in NSW

As a renter in New South Wales, it's essential to understand the rights and responsibilities surrounding the security of your rental property. The Residential Tenancies Act 2010 governs many aspects of these rights, providing clear guidelines for both tenants and landlords. Knowing these can help ensure that your rental experience is safe and secure.

Security Obligations of Landlords in NSW

Landlords are required by law to provide and maintain locks or security devices necessary to maintain the property in a reasonably secure state. This obligation means that the property should have adequate locks on windows and doors, suitable for the area in which you live.

Locks and Keys

As a renter, you are entitled to receive a set of keys for each lock on the property. If a lock requires a key, landlords must provide a key to the tenant. Also, any changes to the locks must be agreed upon by both parties unless it’s an emergency situation.

When Can Locks Be Changed?

Locks can be changed by either tenant or landlord, but only with consent from the other party. However, in cases where there is a domestic violence order, changes can be made without such consent.Learn more at NSW Fair Trading

Your Right to Feel Safe

If you feel that the property is not secure, it’s vital to communicate this to your landlord quickly. Under the Residential Tenancies Act 2010, tenants have the right to request repairs or maintenance to security devices if they are not functioning properly.

Steps to Take if Security Concerns Arise

  • Notifying Your Landlord: Inform your landlord immediately in writing if you have security concerns.
  • Requesting Repairs: Use the NSW Repair Notice to formally request necessary repairs. Find the form here.
  • Applying to NSW Civil and Administrative Tribunal: If issues are not resolved, you can apply to the NSW Civil and Administrative Tribunal for an order to carry out repairs.
Always keep records of all communication with your landlord regarding repairs and maintenance for your own protection.

Conclusion

  • Understand your rights regarding locks and security in your rental property.
  • Take timely action if security concerns arise.
  • Engage with the NSW Civil and Administrative Tribunal if necessary.

Need Help? Resources for Renters

If you require further assistance, the following resources can provide additional support:


  1. What should a renter do if they feel unsafe?
    Notify your landlord immediately and request necessary repairs. If the issue isn't resolved, apply to the NSW Civil and Administrative Tribunal for assistance.
  2. Who is responsible for providing keys?
    The landlord must provide you with a set of keys for each lock upon signing the lease.
  3. Can a tenant change locks without permission?
    Only if you hold a domestic violence order or with mutual agreement. In emergencies, inform the landlord promptly afterward.
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.