FAQs on Repairs and Urgent Issues for Tenants in Victoria

As a renter in Victoria, knowing your rights and responsibilities regarding repairs and maintenance is crucial. The Residential Tenancies Act 1997 outlines the obligations landlords and tenants must adhere to when dealing with repairs and urgent issues. This article provides answers to frequently asked questions to help you navigate these situations with confidence.

Understanding Repairs and Maintenance Responsibilities

Under the Residential Tenancies Act 1997, landlords are responsible for ensuring the property is maintained in good repair. As a tenant, you should report any issues promptly.

Types of Repairs

• Urgent Repairs: These include issues that are a danger to health or safety, such as a gas leak, burst water service, or any fault likely to cause substantial damage to the property.
• Non-Urgent Repairs: These are less immediate but should still be addressed. Non-urgent issues might include a broken fence or malfunctioning appliances provided by the landlord.

Action Steps for Reporting Repairs

If you encounter a repair issue, follow these steps:

1. Inform your landlord in writing as soon as possible.
2. For urgent repairs, landlords must address the issue promptly. If not, you can arrange the repair yourself and seek reimbursement up to $2,500.
3. Use the Repair Notice to formally request a repair. If unresolved, apply to VCAT for an order.

FAQ Section

1. What can I do if my landlord refuses to conduct urgent repairs? If your landlord fails to carry out urgent repairs, you may arrange them yourself and seek reimbursement. Ensure you inform your landlord in writing before proceeding.
2. How long does my landlord have to respond to a repair request? For urgent repairs, action should be taken immediately. Non-urgent repairs should be addressed within 14 days of notification.
3. What if the cost of an urgent repair exceeds $2,500? You should contact VCAT for further guidance and to possibly receive an order for the repair to be conducted.

Need Help? Resources for Renters

If you are facing issues with repairs or maintenance, the following resources may be helpful:

• Consumer Affairs Victoria: consumer.vic.gov.au
• Victorian Civil and Administrative Tribunal (VCAT): vcat.vic.gov.au
• Tenants Victoria: tenantsvic.org.au

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1. Residential Tenancies Act 1997
2. Repair Notice Form
3. VCAT Factsheet on Repairs and Maintenance

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