Navigating Repairs and Urgent Issues in Victoria

Renting a property in Victoria comes with its set of responsibilities and rights, especially when it comes to handling repairs and urgent issues. Understanding the process to address these disputes ensures that renters can act confidently when faced with maintenance challenges.

Understanding Your Rights and Responsibilities

Under the Residential Tenancies Act 1997, tenants have the right to a safe and habitable living environment. This includes timely repairs and maintenance by the landlord. However, understanding what qualifies as urgent and non-urgent repairs is crucial.

Types of Repairs

• Urgent Repairs: These include issues like burst water services, gas leaks, dangerous electrical faults, and serious roof leaks. Landlords must address urgent repairs within 24 to 48 hours.
• Non-Urgent Repairs: These include less immediate issues such as a broken dishwasher or a leaking tap. Landlords must address these within 14 days of notification.

Steps to Resolve Repair Disputes

If you encounter a repair issue, follow these steps to ensure it is addressed:

1. Notify the Landlord: Immediately notify your landlord or property manager in writing. Keep a copy of this notification.
2. Use Official Forms: For non-urgent repairs not resolved within 14 days, complete a Notice to Landlord of Breach of Duty (Form 12). This form formally notifies the landlord of their breach of duty to maintain the property. The form can be downloaded from the Victorian Consumer Affairs website.
3. Seek Assistance: If the issue remains unresolved, you can escalate it to VCAT (Victorian Civil and Administrative Tribunal) for an order to compel the landlord to undertake the repairs.

It is important to document all communications and keep records of any forms or correspondence for future reference.

Need Help? Resources for Renters

• Victorian Council of Social Service - Offers guidance and resources for tenants.
• Consumer Affairs Victoria - Provides detailed resources for renting and relevant forms.
• Tenants Union of Victoria - Offers advice and support for rental issues.

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1. What qualifies as an urgent repair?

   Urgent repairs are significant issues that affect the safety and security of the property, like gas leaks, burst water services, or dangerous electrical faults.

2. How can I document repair requests?

   Always notify your landlord in writing and retain copies of all communication and documentation such as emails and official forms like the Notice to Landlord of Breach of Duty.

3. What if my landlord ignores my repair request?

   If a landlord fails to address required repairs, renters can lodge a complaint with VCAT to seek a resolution or order for repairs.

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1. How to issue a repair request in Victoria

   Draft an email or letter outlining the repair issue and send it to your landlord or property manager. Keep a copy for your records.

2. When to escalate an issue to VCAT

   If the landlord disregards an urgent repair notice, consider lodging a case with VCAT for further adjudication.

3. Steps before lodging a complaint

   Prior to contacting VCAT, ensure you have documented attempts of communication with your landlord and completed any required forms.

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In summary, understanding the types of repairs and knowing your rights and responsibilities under the Residential Tenancies Act 1997 in Victoria can empower you to effectively handle repair and maintenance disputes. Always keep documentation and escalate the issue appropriately if needed.

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