Renter Protections for Repairs in Tasmania

As a renter in Tasmania, knowing your rights regarding repairs, maintenance, and urgent issues is crucial to ensure your living environment is safe and comfortable. Understanding when and how to seek repairs or maintenance, and what constitutes an urgent issue, empowers you to navigate potential disputes effectively.

Your Rights for Repairs and Maintenance

Under the Residential Tenancy Act 1997, landlords in Tasmania are obligated to maintain the rental property in a reasonable state of repair, considering its age and the amount of rent paid. This includes regular maintenance and responding promptly to repair requests from tenants.

What Constitutes an Urgent Repair?

Urgent repairs are situations that require immediate attention to prevent further damage or risk to health and safety. Examples include:

• A burst water service
• A blocked or broken toilet
• A serious roof leak
• A gas leak
• A dangerous electrical fault

In such situations, it's essential to act quickly. If your landlord or property manager cannot be reached, you are entitled to arrange for the necessary repairs yourself. However, it's crucial to inform your landlord as soon as possible and keep records of all communications and expenses.

Steps to Request Repairs

1. Notify Your Landlord: Write to your landlord immediately, detailing the repair needed. It's best to do this in writing to maintain a record.
2. Use the Correct Form: If the landlord fails to respond to a repair request, you can use the Notice to Landlord form to formally request the repairs.
3. Contact Consumer, Building and Occupational Services (CBOS): If issues persist, contact CBOS for assistance or mediation.

Taking Further Action

If your repair requests are consistently ignored, you might consider applying to the Residential Tenancy Commissioner for a ruling. This formal step is to ensure that your rights are upheld according to the Residential Tenancy Act 1997.

Always keep records of all communications, including emails, phone calls, and expenses incurred for repairs.

FAQ Section

1. What can I do if my landlord refuses to make repairs? Notify them using the prescribed form and escalate the matter to the Residential Tenancy Commissioner if necessary.
2. Are there any costs I can claim back from my landlord for urgent repairs? Yes, keep all receipts and provide them to your landlord for reimbursement if you had to arrange urgent repairs yourself.
3. How long does my landlord have to start repairs after notification? The landlord should act promptly. For urgent repairs, an immediate response is expected; for non-urgent repairs, within 28 days.

How To: Filing a Repair Request

1. Step 1: Document the Issue - Take photos or videos of the damage or issue needing repair.
2. Step 2: Use the Official Form - Fill out the Notice to Landlord form to formally request repairs.
3. Step 3: Contact CBOS - If necessary, reach out to CBOS for mediation or advice.

Key Takeaways

• Know your rights about repairs under the Residential Tenancy Act 1997.
• Use the appropriate forms and notify your landlord for repairs.
• For unresolved disputes, approach the Residential Tenancy Commissioner.

Need Help? Resources for Renters

For additional assistance, contact the Consumer, Building and Occupational Services, or check with tenant advocacy services in Tasmania for guidance.

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