Tasmania Renters: Repair and Maintenance FAQs

Renters in Tasmania, like anywhere else, often face challenges regarding repairs and maintenance in their rental properties. Whether it's an urgent issue or regular maintenance, understanding your rights and responsibilities under Tasmania's 'Residential Tenancy Act 1997' can help ensure a positive renting experience.^[1]

Understanding Repairs, Maintenance, and Urgent Issues

In Tasmania, landlords are obligated to provide safe and habitable premises, while tenants must keep the property reasonably clean and notify the landlord of any repairs needed.

What Are Urgent Repairs?

Urgent repairs include issues that may compromise the tenant's health or safety, such as broken heaters during winter or serious water leaks. The 'Residential Tenancy Act 1997' specifies these to ensure tenants aren’t left in risky living conditions.

Responsibilities of Landlords

• Perform necessary repairs promptly.
• Ensure the property meets legal safety standards.
• Respond to urgent repair requests quickly.

If a landlord fails to address urgent repairs, tenants can organise the repair themselves up to a certain amount and seek reimbursement from the landlord.

Responsibilities of Tenants

• Report needed repairs to the landlord or property manager in writing.
• Maintain regular cleanliness and upkeep of the property.
• Do not make unauthorized repairs or alterations to the property.

Remember, maintaining open communication with your landlord can prevent and resolve many issues before they escalate.

Steps to Handle Repair and Maintenance Issues

To address repair issues effectively, follow these steps:

1. Document the Issue: Take photos or videos of the damage as evidence.
2. Notify Your Landlord: Write to your landlord detailing the problem.
3. Wait for Landlord's Action: Allow reasonable time for them to respond before escalating the issue.
4. Contact the Residential Tenancy Commissioner: If no action is taken, lodge a complaint for further assistance.

Need Help? Resources for Renters

For additional support, consider the following resources:

• Consumer, Building and Occupational Services (CBOS) - Offers guidance on tenancy rights and dispute resolution.
• Legal Aid Tasmania - Provides free legal advice and representation.
• Tasmanian Civil and Administrative Tribunal (TASCAT) - Handles disputes between landlords and tenants.

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1. What qualifies as an urgent repair? Urgent repairs are those that pose a threat to health or safety, such as burst water services, broken heaters, or significant leaks.
2. What if my landlord doesn't respond to repair requests? You may perform urgent repairs and seek reimbursement if your landlord fails to act within a reasonable time. For non-urgent issues, escalate the matter to the Residential Tenancy Commissioner.
3. Can I withhold rent for unaddressed repairs? Normally, you should not withhold rent. Notify the landlord of the issue, and if unresolved, seek mediation or a tribunal application.

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