Repairs, Maintenance & Urgent Issues in NSW

As a renter in New South Wales, understanding your rights and obligations concerning repairs, maintenance, and urgent issues is crucial for a smooth rental experience. With the right knowledge, you can ensure that your living conditions remain safe and habitable.

Your Rights and Responsibilities

As a tenant, you are entitled to a rental property that is in good repair and fit for habitation, as outlined in the Residential Tenancies Act 2010. This includes routine maintenance and urgent repairs.

What Are Urgent Repairs?

Urgent repairs are defined as issues that pose a hazard to the occupants or lead to further property damage if not addressed promptly. Examples include:

• A burst water service or a serious water service leak
• A blocked or broken toilet
• A serious roof leak
• A gas leak
• A dangerous electrical fault

Reporting and Handling Urgent Repairs

If an urgent repair arises, notify your landlord or property manager immediately. It is advisable to keep a written record of your communication. If the issue is not addressed in a reasonable timeframe, you may have the right to organise repairs and seek reimbursement. Always ensure you engage qualified tradespeople and keep documentation of all incurred costs.

Routine Maintenance

Routine maintenance includes minor repairs and general upkeep that does not require immediate attention. The landlord is responsible for ensuring the property is maintained in a reasonable condition. Tenants should notify landlords of any needed repairs as soon as they arise.

Forms and Procedures

If your landlord fails to respond to repair requests, you may take further action by applying to the NSW Civil and Administrative Tribunal (NCAT). You may need to fill out a Tenancy Application Form to lodge a formal complaint or request an order for repairs.

Need Help? Resources for Renters

• NSW Fair Trading - Offers advice and dispute resolution services.
• Tenants' Union of NSW - Provides free legal advice and resources for renters.
• Legal Aid NSW - Offers legal assistance and support for eligible individuals.

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1. What should I do if my landlord refuses to make urgent repairs? If your landlord refuses to carry out urgent repairs, you can organize the repairs yourself and request reimbursement, or apply to the NSW Civil and Administrative Tribunal for an order to carry out repairs.
2. How long does my landlord have to fix urgent repairs? Your landlord should respond to urgent repairs promptly, typically within 48 hours. If there is no response, consider further action.
3. Am I responsible for maintaining the property? Tenants are responsible for keeping the property in reasonable condition, reporting necessary repairs, and not causing any damage intentionally.

1. How to request repairs from your landlord
   1. Step 1: Identify the repair needed and document it with photos if necessary.
   2. Step 2: Contact your landlord via email or in writing, explaining the repair needed and why it's important.
   3. Step 3: Allow your landlord reasonable time to respond. Follow up if necessary.

• Clearly state any repair requests in writing and keep copies of all correspondence.
• Maintain a respectful tone when communicating with your landlord.
• Document any delays in responses or repairs for tribunal applications if needed.

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1. Ensure urgent repairs are communicated clearly and promptly to avoid dangerous situations.
2. Understand your rights under the Residential Tenancies Act 2010 to advocate effectively for necessary repairs.
3. Utilize resources like NSW Fair Trading and NCAT for additional support if needed.

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1. For the Residential Tenancies Act 2010 and information on tenants' rights regarding repairs, visit: NSW Legislation.
2. Contact NSW Fair Trading for assistance with resolving tenancy repairs and disputes.
3. For tribunal applications and dispute resolution, visit the NSW Civil and Administrative Tribunal (NCAT).

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