Landlord Violating Repair Laws in New South Wales?

As a renter in New South Wales, it's important to know your rights regarding repairs and maintenance to ensure a safe and livable home. The Residential Tenancies Act 2010 (NSW) sets clear obligations for landlords to maintain rental properties in good repair. But what happens when these obligations are not met?

Understanding Landlord Obligations in NSW

Under the Residential Tenancies Act 2010, landlords in New South Wales must keep properties in a reasonable state of repair. This obligation extends to both urgent and non-urgent repairs. Failure to attend to these issues could be a violation of the law.

Urgent Repairs

Urgent repairs are those necessary to fix serious health and safety issues or prevent further property damage. Examples include a burst water pipe, gas leak, or dangerous electrical faults. Landlords should act quickly on these repairs. If they don’t, you may have the right to organize the repair yourself and be reimbursed up to $1,000.

Non-Urgent Repairs

Non-urgent repairs, while not immediately dangerous, still require landlord attention. If such issues persist, the renter can formally request repairs. This is done using a written notice.

Legal Steps If Repairs Are Delayed or Ignored

If repairs are not addressed, you can apply to the NSW Civil and Administrative Tribunal (NCAT) for an order requiring the landlord to conduct necessary repairs.

  • Step 1: Notify your landlord in writing of the repair needed. Keep a record of this communication.
  • Step 2: If not addressed, issue a formal notice using a Request for Repairs form. Details must be precise.
  • Step 3: If there is no response, lodge an application with NCAT.

Applications to NCAT must be accompanied by evidence of your communication attempts and issues at hand.

Forms and Resources

  • Request for Repairs (Form): Use this form to formally request repairs from your landlord. Available at NSW Fair Trading.
  • Application for Orders (Form): To apply to NCAT if repairs are refused or delayed.

FAQ Section

  1. What are urgent repairs?Urgent repairs include issues like a burst water pipe or gas leak. These must be addressed by the landlord immediately to ensure safety and prevent damage.
  2. Can I arrange repairs myself?If the landlord fails to make urgent repairs, tenants can organize repairs up to $1,000 worth and seek reimbursement.
  3. How long should my landlord take to fix non-urgent issues?The time frame can vary, but landlords should address non-urgent repairs promptly to avoid escalation.

Need Help? Resources for Renters

If you're facing difficulties with your landlord's compliance regarding repairs, here are some resources for further assistance:


Knowing your rights concerning repairs and maintenance can empower you as a tenant. Remember:

  • Document all communications with your landlord.
  • Act promptly if repairs are ignored.
  • Utilize legal avenues like NCAT when necessary.
  1. 1 Residential Tenancies Act 2010 (NSW)
  2. 2 NSW Fair Trading
  3. 3 NSW Civil and Administrative Tribunal (NCAT)
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.