Help for Harassment & Landlord Misconduct in NSW

If you're facing harassment or misconduct by your landlord in New South Wales, it's important to know where and how to get help. Navigating such situations can be stressful, but there are ways to address these issues effectively. This guide will provide you with resources and steps to ensure your rights as a renter are respected.

Recognizing Harassment and Misconduct

Knowing what constitutes landlord harassment is crucial. It includes any actions meant to disturb your peace, intimidate you, or illegally interfere with your tenancy. Common forms include:

• Entering your home without notice or consent
• Threats of eviction or legal action without basis
• Refusal to carry out necessary repairs
• Unlawful rent increases

If you experience any of these, it's vital to take action promptly.

Steps to Take if Harassed

If you believe you're being harassed, here are some steps you can take:

1. Document Everything: Keep detailed notes of each incident, including dates, times, and who was involved.
2. Communicate in Writing: Address any issues with your landlord in writing, highlighting your concerns and requesting a resolution.
3. Contact Fair Trading NSW: Reach out for advice on how to handle your situation and understand your rights under the Residential Tenancies Act 2010 (NSW).

Seeking Official Intervention

When harassment continues despite your best efforts, it may be necessary to seek external help. Here’s who you can approach:

NSW Civil and Administrative Tribunal (NCAT)

If disputes with your landlord cannot be resolved amicably, you can apply to the NSW Civil and Administrative Tribunal (NCAT) for a hearing. The Tribunal can make binding decisions regarding tenancy disputes, including compensation claims or orders for repairs.

Use Form NCAT1 to lodge a tenancy application. For detailed instructions on how to apply, visit the NCAT forms page.

Tip: Applying to the Tribunal is free for renters regarding repairs and rent increases under $10,000.

Support from Fair Trading NSW

NSW Fair Trading can be an invaluable resource for renters. They offer advice and can intervene in disputes between tenants and landlords. Their role also includes mediating situations to reach a mutual agreement.

Need Help? Resources for Renters

• NSW Fair Trading: Visit their website for information on renters' rights, or contact them at 13 32 20.
• Tenants' Union of NSW: Offers free advice for renters. Access resources or find a local Tenants Advice and Advocacy Service here.
• Community Legal Centres: Provide free advice and assistance. Find your nearest legal centre through the Community Legal Centres NSW website.

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1. What counts as landlord harassment in NSW? Harassment may include unauthorized property entries, threats, or failing to carry out necessary repairs.
2. Can I challenge a rent increase? Yes, if the increase seems unjust or is not communicated properly. You can contest it through NCAT.
3. How can I prove harassment? Keep detailed records of interactions and incidents, including dates, times, and descriptions.
4. What if my landlord ignores repair requests? Contact Fair Trading NSW for guidance and consider applying to NCAT if unresolved.

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