FAQs on Tenant Repairs and Maintenance in NSW

As a tenant in New South Wales, understanding your rights and responsibilities regarding repairs and maintenance is crucial. Whether you're facing minor issues or urgent repairs, it's essential to know the correct steps to take. This guide aims to provide you with comprehensive information and answers to frequently asked questions about repairs, maintenance, and urgent issues for tenants in NSW.

Understanding Your Rights and Responsibilities

The Residential Tenancies Act 2010 governs the rights and obligations of landlords and tenants in New South Wales regarding repairs and maintenance. As a tenant, you have the right to a safe and habitable living environment. In turn, you are responsible for keeping the property reasonably clean and notifying the landlord of any necessary repairs.

What Repairs Are Considered Urgent?

Urgent repairs are issues that can pose a risk to the tenant or significantly affect the property. According to the Residential Tenancies Act 2010, examples of urgent repairs include:

• Burst water services or serious water leaks
• Broken toilet system that poses a health risk
• Serious electrical faults
• A breakdown of essential services such as water, gas, or electricity
• Security issues like a broken door or window locks

If you experience such issues, notify your landlord or property manager immediately. They are obligated to arrange for repairs as soon as possible.

How to Report a Repair?

Tenants should report non-urgent repairs in writing to the landlord or property manager. This can be done through email or a written letter. Always keep a copy of your correspondence for future reference. For urgent repairs, contact your landlord or property manager by phone as soon as possible.

Steps If Repairs Are Not Carried Out

If the landlord fails to address the repairs, you might consider an application to the NSW Civil and Administrative Tribunal (NCAT). They can order the landlord to undertake necessary repairs. For more information, visit the NCAT website.

Tip: Always document the dates and nature of your communication when requesting repairs to protect your rights as a tenant.

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