Tenant's Guide to Repairs and Maintenance in ACT

Renting a property in the Australian Capital Territory (ACT) comes with specific rights and responsibilities, especially concerning property repairs and maintenance. Understanding these can ensure a smooth tenancy experience and help you handle any urgent issues that might arise.

Understanding Your Rights and Responsibilities

As a tenant in the ACT, you are entitled to live in a property that is safe and well-maintained. The Residential Tenancies Act 1997 outlines your rights regarding repairs, maintenance, and urgent issues.

Types of Repairs

Repairs can be categorized into two main types:

• Non-urgent repairs: These are regular maintenance issues that don’t pose immediate risk or inconvenience, such as a leaking tap or a broken fence.
• Urgent repairs: Address issues that significantly affect the tenant's safety or the property’s integrity, such as gas leaks, major water leaks, or electrical faults.

Procedure for Requesting Repairs

To request repairs, follow these steps:

1. Notify the landlord or agent: Report the issue promptly, preferably in writing, detailing the problem and any necessary emergency measures.
2. Allow reasonable time: For non-urgent repairs, the landlord generally has up to four weeks to attend. Urgent repairs require immediate action as per the statutory guidelines.

What to Do If Repairs Are Not Addressed

If your repair requests are ignored, you can apply to the ACT Civil and Administrative Tribunal (ACAT) for resolution. They are equipped to handle disputes and can enforce repair orders.

FAQ Section

1. What is considered an urgent repair? Urgent repairs include issues like burst water services, gas leaks, and electrical faults that could pose immediate risk.
2. Can I withhold rent if repairs aren’t made? No, withholding rent can breach your lease and result in eviction. Instead, seek assistance from the ACT Civil and Administrative Tribunal.
3. Who is responsible for damages caused by repairs? Generally, the landlord is responsible unless the tenant caused the damage through negligence or misuse.

Need Help? Resources for Renters

If you require assistance, here are some support resources:

• ACT Civil and Administrative Tribunal (ACAT): For dispute resolution and enforcement of rental rights.
• Tenants' Union ACT: Providing legal advice and support for tenants.
• Access Canberra - Renting in the ACT: Official guidelines on renting and tenant rights.

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1. Fair Trading Act 1987 (Cth)
2. Residential Tenancies Act 1997
3. ACT Civil and Administrative Tribunal (ACAT)

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