ACT Renter Guide: Handling Repairs and Maintenance

As a renter in the Australian Capital Territory (ACT), navigating repairs, maintenance, and urgent issues can be challenging. Understanding the steps to manage these situations ensures your home remains safe and comfortable. This guide provides you with comprehensive steps and resources to address repairs and urgent issues effectively.

Understanding Tenant and Landlord Responsibilities

In the ACT, both tenants and landlords have specific responsibilities regarding property maintenance. According to the Residential Tenancies Act 1997, landlords must ensure the property is in a reasonable state of repair, while tenants must keep it reasonably clean and notify the landlord of any necessary repairs.

What Constitutes an Urgent Repair?

Urgent repairs are issues that could make the premises unsafe or uninhabitable, such as:

• Major water leaks
• Broken toilet
• Dangerous electrical faults

ACT legislation mandates that landlords address urgent repairs within 24 hours.

How to Report Repairs and Maintenance Issues

When you identify a repair need, follow these steps:

1. Notify your landlord or agent: Contact them immediately, preferably in writing, and keep a copy of all correspondence for your records.
2. Allow time for assessment: For non-urgent repairs, landlords have up to 4 weeks to address the issue.
3. Use Form 2 if necessary: If the landlord fails to act, complete the official 'Notice to Remedy' Form (Form 2) to formally request repairs.

What to Do if Repairs are Delayed

In cases where the landlord does not resolve the issue within the specified timeframe, tenants can apply to the ACT Civil and Administrative Tribunal (ACAT) for a formal resolution.

Tip: Always keep records and dates of when you contacted the landlord and any responses received.

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