ACT Tenant's Guide to Repairs and Maintenance

As a renter in the Australian Capital Territory (ACT), understanding your rights regarding repairs, maintenance, and urgent issues is crucial to ensuring a safe and livable rental environment. The Residential Tenancies Act 1997 is the key legislation that outlines these responsibilities, safeguarding the interests of both tenants and landlords.

Understanding Repairs and Maintenance in the ACT

In the ACT, tenants and landlords share responsibilities for maintaining the rental property, though the specifics can vary depending on the lease agreement. Landlords are generally responsible for structural repairs and ensuring the property is safe and habitable, while tenants should keep the premises clean and notify the landlord of any repairs needed.

What Constitutes an Urgent Repair?

An urgent repair is something that should be addressed immediately to ensure the safety and security of the property. This can include broken heating systems during winter, burst water pipes, or dangerous electrical faults. According to the Residential Tenancies Act 1997, these repairs must be dealt with promptly.

Requesting Repairs

Tenants should notify their landlord or property manager of any repairs needed through a written notice. The landlord is then obliged to address these repairs within a reasonable timeframe. It is advisable to keep a copy of all correspondence.

Tenants in the ACT have the right to a well-maintained property, and landlords must comply with repair requests as specified by the law.

What to Do if Repairs Are Not Addressed

If a landlord fails to attend to repairs, tenants can apply to the ACT Civil and Administrative Tribunal (ACAT) for assistance. ACAT can order repairs to be undertaken or financial compensation if adequate.

Filing a Complaint

If you encounter unresolved issues, you may file a form with ACAT. There isn't a specific form number, but you can visit their website for more information on the process of submitting a tenancy application.

Need Help? Resources for Renters

If you require assistance, consider reaching out to these resources:

• ACT Civil and Administrative Tribunal (ACAT)
• Tenants' Union ACT: Offers help and advocacy for tenants in need.
• Legal Aid ACT: Provides legal advice and support for resolving tenancy disputes.

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1. What should I do if my landlord refuses to make necessary repairs? If your landlord refuses to carry out needed repairs, you can lodge a request with the ACT Civil and Administrative Tribunal (ACAT) to have the matter reviewed and resolved.
2. Are landlords responsible for garden maintenance? Generally, tenants are responsible for routine garden maintenance unless otherwise specified in the lease agreement.
3. How long does a landlord have to address urgent repairs? Landlords must address urgent repairs immediately. If the repairs are not attended to within a reasonable time, tenants can seek orders from ACAT.

1. How to request repairs from your landlord
   1. Step 1: Document the issue - Take photos and write a detailed description of the repair problem to provide clear evidence.
   2. Step 2: Notify your landlord - Send a written request to your landlord or property manager, including all relevant documentation.

Remember that as a tenant, you're entitled to a safe and well-maintained home. If issues arise, work collaboratively with your landlord for resolutions, and utilize the ACT Civil and Administrative Tribunal if necessary.

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1. Residential Tenancies Act 1997

2. ACT Civil and Administrative Tribunal (ACAT)

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