ACT Renters: Get Help with Security and Locks

Renters in the Australian Capital Territory (ACT) face various challenges, including ensuring their rental properties are safe and secure. Understanding your rights and knowing where to get help if you face issues with locks, keys, or security can make a significant difference in your peace of mind and security.

Understanding Your Rights as a Renter in the ACT

As a tenant in the ACT, your rights and responsibilities, along with those of your landlord, are outlined in the Residential Tenancies Act 1997. This legislation ensures that rental properties meet certain safety and security standards.

Some of your rights regarding locks and security include:

• The right to a secure property, including functional locks on all external doors and windows.
• The landlord's responsibility to ensure the property is reasonably secure.
• The need to obtain permission before changing any locks.

Where to Get Help for Security, Locks & Safety

If you're experiencing issues with the security of your rental property, there are several steps you can take and resources available to you.

Contact Your Landlord or Property Manager

Start by communicating your concerns with your landlord or property manager. Provide clear documentation of the issue and request prompt action to address it.

ACT Civil and Administrative Tribunal (ACAT)

If your landlord does not respond to your satisfaction, you can escalate the matter to the ACT Civil and Administrative Tribunal (ACAT). They handle disputes related to residential tenancies in the ACT, including security and maintenance concerns.

Forms and Applications

To make a formal complaint or request a hearing, you will need to complete relevant forms:

• ACAT Application Form: Use this form to apply for a tribunal hearing if your landlord fails to address security concerns. The form can be found on the ACAT website.

Renter Tips for Maintaining Security

Here are some proactive steps you can take to ensure your property remains secure:

• Regularly check that all locks are in good working order.
• Notify your landlord immediately if you lose a key or if a lock is damaged.
• Consider discussing additional security measures, like security screens, with your landlord.

FAQ Section

1. What should I do if my landlord refuses to fix broken locks?

   Contact the Office of Fair Trading or seek assistance from the ACT Civil and Administrative Tribunal (ACAT) to resolve the issue.

2. Can I change the locks without permission in case of an emergency?

   If you need to change the locks due to an emergency, inform your landlord immediately and provide a key to ensure compliance with your tenancy agreement.

3. Is my landlord obligated to install security devices?

   Your landlord must install and maintain basic security measures. Additional security features may require negotiation.

Need Help? Resources for Renters

• ACT Civil and Administrative Tribunal (ACAT) - For disputes regarding tenancy matters.
• Legal Aid ACT - Provides free legal assistance and advice.
• Tenants' Union ACT - Offers support, information, and advocacy for tenants.

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1. Fair Trading Act 1987 (Cth)

   This Act provides national standards for fair trading and consumer protection, including rights related to tenancy agreements.

2. Residential Tenancies Act 1997 (ACT)

   This legislative framework details the rights and obligations of tenants and landlords in the ACT.

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