ACT Renter's Guide: Security, Locks & Safety

Security and safety are key concerns for renters in the Australian Capital Territory (ACT). Understanding your rights and obligations regarding locks and security can help ensure your rental property is safe and secure. This guide explains what renters in the ACT need to know about their security, lock, and safety rights.

Understanding Your Right to Security

As a renter in the ACT, you have the right to a secure living environment. Your landlord must provide and maintain locks or other devices necessary to keep the premises secure. These obligations are outlined in the Residential Tenancies Act 1997. It's important to know that any lock changes should be agreed upon in writing between you and your landlord.

Landlord's Responsibilities

• Provide adequate security measures for all entry points.
• Ensure that any provided locks or security devices are functional and maintained.
• Make repairs to security infrastructure promptly when notified.

Tenant's Responsibilities

• Inform the landlord of any required repairs to locks or security devices.
• Do not make unauthorized changes to locks; discuss and get written approval first.
• Return all keys at the end of your tenancy.

Tenants are usually responsible for the cost of replacing keys. Also, remember that changing locks without the landlord's permission, unless it is an emergency, could lead to disputes.

What If There Are Security Concerns?

If you feel the security of your property is compromised, notify your landlord immediately to address the issues. If no action is taken, you might need to escalate the matter.

“Before changing the locks, be certain that you've provided ample opportunity for the landlord to rectify any security deficits.”

Dispute Resolution

Should a dispute arise, the ACT Civil and Administrative Tribunal (ACAT) handles tenancy disputes, including those involving security concerns. Here, both parties can present their case, and a legally binding resolution will be enforced.

Need Help? Resources for Renters

If you need further assistance or advice regarding your rights, consider reaching out to these resources:

• Legal Aid ACT: Provides free legal advice and support for renters.
• Tenants' Union ACT: Offers resources and advice for tenants in the ACT.

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1. What can I do if my landlord refuses to fix a broken lock? Contact the landlord first with a written request to repair the lock. If the issue persists, consider applying to the ACT Civil and Administrative Tribunal (ACAT) for assistance.
2. Are tenants allowed to install additional security devices? Tenants can install additional devices but must obtain written approval from the landlord and may need to pay for these installations.
3. Can a landlord keep a key to my rented property? Yes, landlords typically retain a key for maintenance purposes. However, they must respect your privacy and provide notice before entering.

1. How to request a lock change in the ACT
   1. Submit a written request detailing your reasons for a lock change.
   2. Wait for your landlord's approval, and agree on who will bear the cost.
   3. Ensure all parties receive a copy of the new keys.
2. How to file a security-related dispute
   1. Contact your landlord for resolution attempts.
   2. If unresolved, prepare documentation of the dispute and take it to the ACT Civil and Administrative Tribunal (ACAT).
   3. Attend your hearing at ACAT with all evidence prepared.

Knowing your rights and responsibilities about security and safety in your rental property can greatly enhance your peace of mind and ensure a safe living space.

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