Help for Utilities & Billing in WA

As a renter in Western Australia, managing your utility and billing concerns shouldn't be a daunting task. The state offers various resources and support systems to assist should you face any issues. Here, we'll guide you through where to find help when dealing with utilities, water, or internet billing disputes.

Understanding Your Rights as a Renter

Your rights as a renter regarding utilities are protected under the Residential Tenancies Act 1987. Under this act, landlords are responsible for ensuring properties have the necessary installations for utilities.

Steps to Take for Billing Disputes

Should you encounter discrepancies in billing, such as charges for unconsumed services, immediate action is required. Here's a brief guide:

1. Review Your Lease Agreement: Check responsibilities outlined regarding utility payments.
2. Contact Your Service Provider: Raise the issue directly and request a detailed statement.
3. Document Everything: Keep records of all communications and bills for potential disputes.

If disputes aren't resolved, contact the Energy and Water Ombudsman WA for further assistance.

Additional Help Available

• Water Corporation: Assistance programs for water billing.
• Utility Bills Assistance Scheme: Provides support for energy bills.
• Tenancy WA: Offers legal advice and support for tenancy issues, including utility bill disputes.

FAQ Section

1. What should I do if my landlord is responsible for paying utilities but hasn't paid?Contact your landlord immediately to notify them. If the issue persists, seek advice from Tenancy WA.
2. Can my landlord charge me for utility installation?No, landlords must provide necessary utility connections as a condition of rental agreements.
3. How do I dispute an unfair water bill?Contact the Water Corporation first for clarification. If unresolved, escalate the issue to the Energy and Water Ombudsman WA.

How To Section

1. How to Resolve a Utility Billing Dispute in WA
   1. Step 1: Carefully review your utility bill for errors or unexpected charges.
   2. Step 2: Contact your utility provider directly to discuss and clarify the charges.
   3. Step 3: If unresolved, escalate the dispute to the Energy and Water Ombudsman WA by filing a formal complaint.

Key Takeaways

• Know your responsibilities concerning utility bills as per your rental agreement.
• Contact utility providers directly for any billing concerns.
• Seek help from relevant ombudsman services if issues remain unresolved.

Need Help? Resources for Renters

• Tenancy WA: Offers advice and community education on tenants' rights.
• Energy and Water Ombudsman WA: Manages disputes between consumers and energy or water providers.
• Consumer Protection WA: Provides a guide to rights and responsibilities in residential tenancies.

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• Fair Trading Act 1987 (Cth)
• Residential Tenancies Act 1987 (WA)

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