FAQs on Utilities & Billing for WA Tenants

Many renters in Western Australia have questions about utility billing responsibilities and rights. Understanding these can help you manage your tenancy smoothly and avoid disputes. Here's a guide to frequently asked questions on utilities and billing.

Understanding Your Utility Responsibilities

As a tenant in Western Australia, it's important to know which utilities you're responsible for. Generally, tenants pay for utilities they can control, such as electricity, gas, and water usage. However, landlords typically cover fixed costs like water service charges.

Electricity and Gas Bills

Tenants are usually responsible for electricity and gas bills. It's advised to have accounts in your own name to avoid issues. Make sure to check the meter when you begin your tenancy and compare it with the final reading on your last bill before leaving.

Water Service Charges

Water usage costs are typically the tenant's responsibility. However, according to the Residential Tenancies Act 1987, landlords must pay the annual water service charges. Ensure you understand your lease agreement and check your water bill for any mistakes.

Internet and Phone Bills

Internet and phone services are usually set up and paid directly by tenants. This allows greater flexibility in choosing a provider that meets your needs.

What If There's a Dispute Over a Bill?

If you face billing disputes, review your lease agreement first to understand who is responsible. If an incorrect charge is from the service provider, contact them directly. If the lease terms are unclear or misapplied, contact the Residential Tenancy Branch of Consumer Protection WA.

FAQ Section

1. Are tenants responsible for water service charges? Tenants usually pay for water usage, but landlords pay the annual service charges.
2. What happens if the water bill is too high? First, check for leaks and address any identified issues. If discrepancies persist, discuss with your landlord.
3. Can my landlord charge me for electricity supply fees? Typically, supply fees are part of your usage bill and should not be separately charged by landlords.

How-To Section

1. How to dispute a high water bill in WA
   1. Contact your water provider to request an itemised bill and explanation of charges.
   2. If unresolved, submit a complaint to the Western Australian Ombudsman.

Key Takeaways

• Tenants are responsible for utilities they use (e.g., electricity, gas), while landlords cover fixed charges.
• Review your lease agreement carefully to clarify billing responsibilities.
• Contact the Residential Tenancy Branch for disputes and legal advice regarding tenancy issues.

Need Help? Resources for Renters

If you face unresolved issues, reach out to:

• Residential Tenancy Branch - Guidance on disputes, contact at 1300 304 054.
• Legal Aid WA - Free legal advice, call 1300 650 579.
• Ombudsman WA - Complaints about service providers, contact 9220 7555.

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1. Residential Tenancies Act 1987

2. Residential Tenancy Branch

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