Understanding Utilities & Billing Rights in Tasmania

As a renter in Tasmania, comprehending your rights regarding utilities such as water, gas, and internet billing is crucial for a smooth rental experience. Whether you're dealing with unexpected charges or discrepancies in your billing statements, being informed empowers you to address issues effectively.

Your Rights and Responsibilities

Under the Residential Tenancy Act 1997, tenants in Tasmania have specific rights and responsibilities concerning utilities. Understanding these can help you manage any issues that arise during your tenancy.

Water and Sewerage Charges

Landlords in Tasmania are typically responsible for paying water and sewerage charges. However, tenants may be liable for water usage charges if specified in the tenancy agreement. It's important to verify this clause before signing any agreement.

Electricity and Gas

Tenants are usually responsible for setting up and paying for electricity and gas services. Always ensure to check the condition of the utilities upon moving in and report any faults to your landlord or property manager to avoid unexpected charges down the line.

Internet Services

Unlike other utilities, internet services are not automatically included in rental agreements. As a tenant, you will often need to arrange for and cover these services independently.

Tip: Before starting a service, compare various providers to find one that suits your needs and budget.

Dispute Resolution

If you encounter issues with utility billing, initial steps include discussing with your landlord or property manager. If a resolution isn't reached, Tasmania's Consumer, Building and Occupational Services (CBOS) handles tenancy disputes and can provide guidance.

The Fair Trading Act 1987 (Cth) also offers protections against unfair billing practices.

Common Issues and Solutions

• Unexpected Charges: Review your agreement and billing receipts closely. Contact your utility provider for clarification.
• Service Interruptions: Confirm no overdue bills and that the issue is not within your rental premises' exclusive possession area before reaching out to your provider.

Official Forms and Procedures

If you've identified a billing concern, and need to file a formal complaint, use the Notice to Repair form (Form 6). This document is essential if the utility issue involves infrastructure in the rental property.

Download the form from the CBOS website.

Need Help? Resources for Renters

For more assistance regarding utilities and billing, consider reaching out to:

• Consumer, Building and Occupational Services - Guidance and dispute resolution
• Legal Aid Tasmania - Free legal advice
• Tenants’ Union of Tasmania - Advocacy and support

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1. What should I do if there's a billing error in my utility charges? Verify the charges against past bills and contact the utility provider if a discrepancy is confirmed.
2. Are landlords obligated to fix faulty water systems? Yes, landlords must ensure plumbing and water systems are operational unless the issue was caused by tenant neglect.
3. Can I change internet providers during my tenancy? Yes, as internet services are under tenant control, you may switch providers to suit your needs and contractual obligations.
4. Who pays for annual energy efficiency checks in Tasmania rentals? This is typically the landlord's responsibility unless otherwise agreed upon in the tenancy agreement.
5. Is it possible to negotiate utility charges at lease renewal? Yes, you can discuss terms with your landlord during lease negotiation or renewal.

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