Tasmania Tenant Utilities FAQ

Renting a property in Tasmania often comes with questions about utilities and billing. Understanding your rights and responsibilities concerning water, electricity, and internet services can help insure a smooth rental experience. Here we address some frequently asked questions tenants in Tasmania have regarding these issues.

Your Rights and Responsibilities

In Tasmania, the Residential Tenancy Act 1997 outlines the responsibilities of landlords and tenants regarding utilities. It's crucial for tenants to know what they are liable for and what falls under the landlord’s obligations.

Water Bills

Tenants are usually responsible for paying for water usage if the property is individually metered for water. However, the landlord should cover the service charges. It's important to check your lease agreement for specific details.

• Ensure your water meter is read at the start of your tenancy to avoid incorrect billing.
• If there's a dispute over water charges, contact the Consumer, Building, and Occupational Services (CBOS) for guidance.

Electricity and Gas

• Tenants must pay for electricity and gas charges that are usage-based, similar to water billing.
• Some properties come with inclusive utility costs indicated in the rent—verify specifics in your lease agreement.

Internet Services

Tenants are typically responsible for setting up and paying for internet services. If issues arise with the service or billing, the first step should be to raise the issue with the service provider. In case the infrastructure of the property causes problems, you may need to liaise with your landlord.

Dealing with Billing Errors

Mistakes can happen. If you notice an error on your utility bill, contact your provider to have it corrected. For persistent issues, you can escalate the matter by contacting the Energy Ombudsman Tasmania.

FAQ Section

1. Who is responsible for paying the water bill? In Tasmania, tenants pay for water usage if the property has a separate water meter. The landlord handles service charges.
2. Can my landlord break down utilities in my rent? Yes, sometimes utility costs can be included in the rent. This should be outlined explicitly in your lease agreement.
3. What if I have billing disputes? Initiate contact with your utility provider. If unresolved, escalate to the Consumer, Building, and Occupational Services or the Energy Ombudsman Tasmania for further help.

Need Help? Resources for Renters

If you need additional assistance with utilities or billing, contact the following resources:

• Consumer, Building and Occupational Services (CBOS) - Guidance for tenants in Tasmania.
• Energy Ombudsman Tasmania - Support with energy billing issues.

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1. Residential Tenancy Act 1997

2. Consumer, Building and Occupational Services Tasmania

3. Energy Ombudsman Tasmania

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