Are You Protected Against Utility Billing in Tasmania?

Whether you're new to renting or a long-time tenant, understanding your rights regarding utility billing can make all the difference. In Tasmania, renters are afforded specific protections under the law to ensure fair treatment when it comes to water, electricity, and internet billing. This guide will help you navigate these regulations and know what to do if issues arise.

Understanding Utility Billing in Tasmania

In Tasmania, the provisions concerning utilities and billing are primarily governed by the Residential Tenancy Act 1997¹. This legislation outlines what landlords can charge for utilities and sets the conditions under which these charges can be passed onto tenants.

Who Pays for What?

• Water Rates: Typically, landlords can charge tenants for water usage, provided the property is separately metered. However, tenants may not be liable for service charges or fixed rates unless agreed upon in writing.
• Electricity and Gas: Similar to water, costs are commonly passed to the tenant when the premises are individually metered. Any other arrangement must be specified in the lease agreement.
• Internet and Telecommunications: Generally, these costs are the responsibility of the tenant unless otherwise negotiated.

Landlords must ensure any billing reflects actual usage and adhere to the guidelines set out in the rental agreement. If there are discrepancies, these should be addressed promptly.

Steps for Handling Utility Billing Issues

1. Review Your Lease Agreement: Make sure you understand what has been agreed regarding utility payments. Look for clauses about billing and any payment responsibilities.
2. Check Meters and Usage: Always read the meter yourself to match consumption to the bills received. Request meter tests if you suspect inaccuracies.
3. Address Discrepancies in Writing: If you identify inaccuracies, write to your landlord outlining the issue and provide evidence such as past bills or meter readings.
4. Seek Mediation: If a resolution isn't reached, consider contacting the Consumer, Building and Occupational Services Tasmania (CBOS)² for advice or mediation.

FAQ Section

1. Can my landlord increase my utility rates?

   No, landlords cannot arbitrarily increase your utility rates. Any such action would need to be stipulated within your rental agreement, and typically, only actual usage can be rebilled.

2. What should I do if my water bill is unusually high?

   First, check if your property has a leak. Compare past bills for consistency. Address any discrepancies with the landlord and seek assistance if unresolved.

3. Am I entitled to choose my own internet service provider?

   Yes, tenants can usually select their preferred internet provider unless otherwise restricted by agreement.

How To Handle Disputed Utility Charges

1. Step 1: Gather Evidence

   Collect all relevant documents, including past bills and the lease agreement.

2. Step 2: Contact the Landlord

   Provide a written statement of the issue with supporting documents.

3. Step 3: Apply for Dispute Resolution

   If unresolved, use the Application for Dispute Resolution form available from CBOS.

Need Help? Resources for Renters

• Consumer, Building and Occupational Services (CBOS)³ - For tenancy advice and dispute resolution.
• Contact the Tasmania Legal Aid for legal assistance.
• Reach out to Shelter Tasmania for housing support and advocacy.

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¹ Residential Tenancy Act 1997
² Consumer, Building and Occupational Services Tasmania
³ Consumer, Building and Occupational Services (CBOS)

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