Understanding Your Rights on Disability Access in NSW

Renting a home in New South Wales should be a comfortable experience for everyone, including individuals living with disabilities. It is important to understand your rights when it comes to disability access and making reasonable adjustments in your rental property. This article aims to guide you through relevant laws and resources available to ensure your home is accessible and suited to your needs.

Your Rights under Federal and State Law

In New South Wales, your right to request reasonable adjustments in a rental property is supported by both federal and state laws. The Disability Discrimination Act 1992 (Cth) ensures that individuals are not discriminated against based on disability. Moreover, the Residential Tenancies Act 2010 (NSW) provides specific provisions that may support tenants' needs for accessibility at home.

What Are Reasonable Adjustments?

Reasonable adjustments refer to modifications or changes to a property that allow individuals with disabilities to live and interact effectively within their living space. This can include installing ramps, adjusting light switches to a more accessible height, or other modifications necessary for day-to-day activities.

How to Request Adjustments

If you need changes made to your rental property to improve accessibility, it's essential to approach your landlord with a formal request. Here's a brief process:

  • Write a letter to your landlord explaining the required adjustment and why it's necessary for your daily living.
  • Provide any supporting documents or recommendations from health professionals if applicable.
  • Be open to discussing the adjustments and work towards mutually agreeable solutions.
Tip: Keep records of all communications with your landlord regarding your request for adjustments.

Legal Assistance and Dispute Resolution

If you encounter difficulties with your landlord concerning requested adjustments, reaching out for legal guidance is important. The NSW Fair Trading can offer advice and support. If disputes remain unresolved, tenants can approach the NSW Civil and Administrative Tribunal (NCAT) for mediation and resolution.

Need Help? Resources for Renters


  1. What constitutes a reasonable adjustment in rental properties? A reasonable adjustment includes any change made to a rental property that enables a person with a disability to live more comfortably and independently. Examples include installing access ramps or modifying bathrooms.
  2. Can a landlord refuse necessary modifications? A landlord can only refuse modifications on reasonable grounds, such as if the request would cause significant hardship or if the property cannot structurally accommodate the changes.
  3. How can I prove my need for adjustments? Providing documentation from healthcare providers or specialists that outline your needs in detail can help substantiate your request for adjustments.

  1. How to request reasonable adjustments in your rental property
    1. Step 1: Identify the required adjustments - Determine which changes are necessary to facilitate better living conditions.
    2. Step 2: Draft a formal request - Write a clear, concise letter to your landlord detailing the required adjustments and reasons.
    3. Step 3: Provide supporting documents - Attach any medical or professional recommendations supporting your request.
    4. Step 4: Negotiate with your landlord - Be ready to discuss and find a mutually acceptable solution.
    5. Step 5: Keep records - Document all communications and agreements with your landlord regarding the adjustments.

Key Takeaways

  • Understanding and advocating for your right to reasonable adjustments can significantly enhance your living experience as a renter with a disability.
  • NSW's legislative framework supports requests for accommodations, but proactive communication with landlords is crucial for success.
  • Legal support and resources are available if disputes arise, ensuring you can seek the appropriate outcome.


  • NSW Fair Trading provides info on renting and your legal rights.
  • NCAT assists with tenancy disputes.
  • Legal Aid NSW offers legal advice and representation.


[1] Disability Discrimination Act 1992 (Cth) [2] Residential Tenancies Act 2010 (NSW) [3] NSW Fair Trading [4] NSW Civil and Administrative Tribunal (NCAT)
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.