Legal Help for Rent and Bond Issues in NSW

Renting a property in New South Wales comes with various responsibilities and rights, particularly about rent payments and handling bonds or holding deposits. Understanding your legal options when facing disputes over these matters can empower you as a renter. Our guide provides essential insights into navigating these issues in New South Wales (NSW).

Understanding Rent Increases in NSW

In New South Wales, rent increases can occur but must follow specific protocols. Under the Residential Tenancies Act 2010, landlords must provide a written notice at least 60 days before the increase. If you believe a proposed increase is unjust, you can apply for a review through the NSW Civil and Administrative Tribunal (NCAT).

Handling Bond Disputes

Bonds, often equivalent to four weeks’ rent, are safeguarded by the Rental Bond Board in NSW. Disputes may arise from bond claims at the end of a tenancy. Completing the Rental Bond Refund form correctly is crucial. You can find it on the Service NSW website.

Legal Resources in NSW

If you're facing any rental issues, seeking professional legal help is advisable. Free services are available for renters in distress. Legal Aid NSW and the Tenants' Union of NSW offer invaluable assistance and advice.

Remember: Always keep a paper trail of your communications with your landlord or property manager.

Initiating a Dispute with NCAT

The Fair Trading Act 1987 provides the framework for resolving rental disputes in NSW through the Civil and Administrative Tribunal. You can lodge an application online via the NCAT website if unresolved through negotiation.

  1. Ensure all relevant documents, such as rental agreements and correspondence, are organized and submitted with your application.
  2. You may need to complete additional forms depending on your case, like the NCAT Form T1 for rental bond issues.
  1. What should I do if I receive an eviction notice?
    If you receive an eviction notice, first check that it's valid and complies with NSW law. Consider seeking advice from a local community legal center or reaching out to Legal Aid NSW for support.
  2. How can I contest a rent increase?
    You can contest unreasonable rent increases by applying to NCAT for a review. Ensure you present your case well-documented with comparable market data.
  3. What steps can I take if my bond isn't returned?
    If your landlord refuses to return your bond, lodge a claim through Service NSW and, if needed, take the case to NCAT using Form T1.
  1. How to File a Bond Refund Claim in NSW
    1. Step 1: Gather necessary details
      Ensure you have your Rental Bond Number and property details ready.
    2. Step 2: Complete and submit the form
      Fill out the Rental Bond Refund form accurately on the Service NSW website.
    3. Step 3: Wait for landlord cooperation
      Your landlord must agree to the refund for a smooth process. Otherwise, be prepared to involve NCAT.

Need Help? Resources for Renters


  1. Renters in NSW should be aware of their rights under the Residential Tenancies Act 2010.
  2. Professional legal help is accessible for rental issues like bond disputes and unfair rent increases.
  3. Services like Legal Aid NSW and the Tenants' Union provide crucial support to renters in need.
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.