FAQs on Public & Social Housing for Renters in NSW

Public and social housing can be a vital resource for renters in New South Wales, offering affordable accommodation for those in need. Navigating the finer details of this housing option can be challenging. This guide answers some of the most common questions about public and social housing for tenants in NSW, empowering you with the knowledge to make informed decisions about your living situation.

Understanding Public and Social Housing in NSW

Public housing is administered by the New South Wales government to provide affordable rental housing to eligible residents. Social housing, on the other hand, is managed by community organizations but follows similar eligibility criteria and guidelines as public housing. Both aim to assist those who cannot afford private rental properties.

Eligibility Criteria

To qualify for public or social housing in New South Wales, applicants must meet certain criteria, including income and residency requirements. It is essential to provide accurate information and demonstrate your need for housing assistance.

How Rent is Calculated

Rent in public and social housing in NSW is typically set at a percentage of your income. This ensures rent remains affordable relative to your financial situation. Tenants are required to report any income changes promptly to avoid discrepancies.

Maintenance and Repairs

The landlord, whether it's the government or a social housing provider, is responsible for maintaining the property to a liveable standard. If you need repairs, contact your housing provider immediately. Serious issues should be addressed promptly to ensure safety and compliance with the Residential Tenancies Act 2010.

Tip: Always document your requests for repairs in writing and keep copies for your records.

Your Rights as a Tenant

Protection from Eviction

Evictions must follow a legal process. If you receive an eviction notice, ensure it complies with the Residential Tenancies Act 2010. You have the right to challenge unfair evictions through the NSW Civil and Administrative Tribunal (NCAT).

Challenging Rent Increases

Rent increases must be justified and adhere to the rules specified in your tenancy agreement. Dispute undesired rent hikes by contacting your housing provider directly or seeking assistance from NCAT if necessary.

Staying Informed and Supported

Being informed of your rights and responsibilities as a tenant is crucial in ensuring a fair tenancy experience. Utilize available resources to stay updated on any changes to laws affecting public and social housing.

  1. Can I apply for public housing if I'm already renting privately?

    Yes, you can apply if you meet the eligibility criteria, even if you are currently renting privately. Ensure you provide documentation proving your need for public housing.

  2. What should I do if my landlord isn't responding to repair requests?

    If your housing provider fails to address essential repairs, you may seek mediation or apply to NCAT for resolution.

  3. How do I know if I'm eligible for public housing?

    Check the eligibility guidelines on the official New South Wales Government website. Ensure you meet all the required criteria before applying.

How to Respond to an Eviction Notice in NSW

  1. Review the Eviction Notice

    Check for compliance with the Residential Tenancies Act 2010. An eviction notice must state the legal reason for your eviction and provide the correct notice period.

  2. Seek Legal Advice

    Contact a community legal centre or tenant advice service to understand your rights and options. They can help you determine if the eviction is justified and advise on next steps.

  3. Apply to NCAT if Necessary

    If you believe the eviction is unfair, you can apply to challenge it through the NSW Civil and Administrative Tribunal.

Key Takeaways

  • Check your eligibility for public and social housing through official resources and apply if you qualify.
  • Understand your rights regarding rent and eviction to protect yourself from unfair treatment.
  • Use available support networks to address issues promptly and effectively.

Need Help? Resources for Renters

If you need further assistance or more detailed advice, you can reach out to the following resources:


  1. Government of New South Wales, Residential Tenancies Act 2010, https://www.legislation.nsw.gov.au/view/html/inforce/current/act-2010-042
  2. NSW Civil and Administrative Tribunal, https://www.ncat.nsw.gov.au/
  3. NSW Government, Eligibility for public housing, https://www.facs.nsw.gov.au/housing/help/applying/are-you-eligible
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.