Understanding Your Rights in Public Housing in NSW

Public and social housing in New South Wales provides essential support for low to moderate-income families. Understanding your rights as a renter in these situations can empower you to handle issues such as rent increases, eviction, or repair needs effectively.

Your Rights in Public and Social Housing

Renters in public housing in New South Wales are protected under the Residential Tenancies Act 2010. This legislation ensures that renters have the right to a safe and secure living environment.

Rent Payments and Increases

Your rent in public housing is generally based on your household income. Rent increases typically follow a rigorous assessment process, ensuring they remain fair and affordable. If you receive a notice of rent increase, you have the right to request a review or appeal the decision if you believe it violates your tenancy agreement.

Eviction Rights

Evictions from public housing only occur under specific circumstances such as breach of tenancy agreement or anti-social behavior. If you receive an eviction notice, the first step is to check its validity. You may approach the NSW Civil and Administrative Tribunal (NCAT) for mediation or dispute resolution.

Requesting Repairs

If your property requires urgent repairs, you are entitled to request them from the housing provider. Use the official Repair Request Form to report and detail necessary repairs. Cite the urgency in cases of health or safety risks.

Need Help? Resources for Renters

• Tenants' Union of NSW - Offers comprehensive advice and support.
• Department of Communities and Justice - Manages public housing and offers several resources.
• NSW Civil and Administrative Tribunal (NCAT) - Provides dispute resolution services.

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1. What can I do if my rent increases in public housing? If your rent is increasing, ensure it's calculated correctly based on your income. You can request an internal review or approach the NCAT for disputes.
2. How can I appeal an eviction notice in NSW? You can challenge an eviction notice by applying to the NCAT for a stay order and preparing for a mediation process.
3. What are my options if repairs are not addressed timely in my housing? Follow up your repair request with the housing agency and, if necessary, apply to NCAT for a repair order.

1. How to file a repair request for public housing
   1. Collect all relevant information. Document the issue with photos and notes.
   2. Complete the Repair Request Form. Download and fill out the form from the government website.
   3. Submit the form. Send the completed form to your housing provider via post or their online portal.

Understanding your rights in public housing can help you address challenges effectively. Always keep informed about your rights to maintain a secure home environment.

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