Are You Protected Against Utilities & Billing in NSW?

As a renter in New South Wales (NSW), understanding your rights regarding utilities and billing can help you avoid unexpected and unfair charges. The Residential Tenancies Act 2010 governs these rights, ensuring fair play between landlords and tenants. Let's explore how these regulations protect you.

Who is Responsible for Utilities?

In NSW, the responsibility for paying utility charges depends on the terms outlined in your tenancy agreement. Typically, tenants pay for services they separately arrange, such as gas, electricity, and water usage. However, landlords are generally responsible for the installation and maintenance of essential utilities.

Water Billing: What You Need to Know

Water charges can lead to confusion. Tenants in NSW are responsible for paying water usage and supply service charges, but only if the property is separately metered. If a rental property is not individually metered, landlords should cover these costs. Find more on water and energy costs from NSW Fair Trading.

Understanding Internet and Other Services

The responsibility for internet and other optional services is usually on the tenant unless otherwise stated in the tenancy agreement. Always ensure these details are clear to prevent any misunderstandings.

Check your lease agreement carefully to understand what utilities or services you are required to pay.

What to Do If You Face Unfair Charges

Dispute Resolution

If you believe you are being incorrectly charged for utilities, the first step is to discuss the matter with your landlord. Should this not resolve the issue, you can lodge a dispute with the NSW Civil and Administrative Tribunal (NCAT).

1. Step 1: Gather Evidence
   Collect your bills and any correspondence with your landlord to support your claim.
2. Step 2: Lodge a Complaint
   Follow NCAT's procedure for lodging a formal dispute.
3. Step 3: Attend a Hearing
   Present your case at the scheduled tribunal hearing.

Need Help? Resources for Renters

For additional guidance, the following organizations offer resources and support:

• NSW Fair Trading provides tenant rights information and support.
• Tenants' Union of NSW offers advocacy, advice, and support for renters.
• NSW Civil and Administrative Tribunal (NCAT) handles tenancy disputes.

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1. What happens if my rental property isn't separately metered for water?

   If your rental property is not separately metered, the landlord is generally required to cover water costs, and you should dispute any water usage charges with your landlord.

2. Can a landlord charge me for water without a separate meter?

   No, in NSW, landlords cannot charge tenants for water usage unless the property is individually metered.

3. How do I know if I'm being overcharged for utilities?

   Periodically check your bills against market rates and your agreement terms. Dispute any discrepancies with your landlord or seek advice from tenant support services.

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