Understanding Utilities and Billing for ACT Tenants

As a renter in the Australian Capital Territory, understanding your rights and responsibilities relating to utilities and billing is crucial. Whether you're moving into a new rental property or managing ongoing expenses, being informed can help ensure a smooth tenancy experience.

Who is Responsible for Paying Utilities?

In the ACT, the Residential Tenancies Act 1997 outlines that tenants are typically responsible for paying their own utility bills unless otherwise specified in the rental agreement. It's essential to clarify any doubts with your landlord or property manager.

Commonly Requested Utilities

  • Electricity: Accounts are usually held in the tenant's name.
  • Water: Tenants may be required to pay for water usage, but landlords commonly cover supply charges. Verify the terms in your rental agreement.
  • Gas and Internet: These utilities typically remain under the tenant's responsibility.

Dealing with Utility Issues

If you experience a disruption in utilities, you should first contact your utility provider. However, if the issue is due to building infrastructure (like wiring or plumbing), your landlord may need to undertake necessary repairs.

Steps to Resolve Utility Problems

  1. Contact your utilities supplier to inquire about the issue.
  2. Inform your landlord if the issue is related to the property’s infrastructure.
  3. Use appropriate forms when necessary to report issues officially.

Utilities and Moving Out

Upon terminating your lease, ensure all final bills are settled. For the final reading of utility meters, contact your utility provider, and confirm your forwarding address for any bills or refunds.

Tip: Always keep a documented trail of your enquiries and any agreements made.

Need Help? Resources for Renters


  1. What happens if my landlord fails to pay for shared utilities?

    If your lease includes landlord responsibility for certain utilities, you may seek mediation through the ACT Civil and Administrative Tribunal.

  2. Can my landlord include extra charges for utilities?

    No, landlords can only charge what is stipulated in the lease agreement. Disputed charges can be taken up with ACAT.

  3. Is the landlord responsible for internet accessibility?

    No, unless explicitly stated in your lease, tenants usually manage their own internet services.

  1. How to set up utilities when moving to a new rental?

    Choose a utility provider and arrange connections to start from your move-in date.

  2. How to dispute a utility charge with your provider?

    Contact your provider first and escalate the matter to ACAT if unresolved.

Key Takeaways

  • Always clarify who is responsible for utilities in your lease agreement.
  • Keep records of all communications and payments related to utilities.
  • Utilize available resources and support if disputes arise.
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.