Guide to Repairs & Maintenance for Renters in SA

Living in a rental property in South Australia, you have certain rights and obligations when it comes to repairs and maintenance. Understanding these can help keep your living environment safe and comfortable while ensuring that all parties meet their responsibilities.

Understanding Repair Responsibilities

It's crucial to distinguish between the types of repairs and who is responsible for each:

• Urgent Repairs: These are necessary to ensure the safety or security of the property, such as fixing a burst water service or serious electrical fault. As a renter, you should report these immediately to your landlord or property manager.
• Non-Urgent Repairs: These issues don't pose a security risk but need addressing, such as a broken cupboard hinge. These should be reported as soon as possible.

Steps to Take for Repairs and Maintenance

Reporting the Issue

Begin by informing your landlord or property manager about any repair needs. For urgent repairs, contact them directly by phone and follow up with an email or letter to keep a record.

If repairs are not addressed promptly, you can refer to the SA government guidelines on repairs and maintenance for more information.

Filing a Formal Notice

If the landlord fails to address urgent repairs swiftly, you can issue a formal notice using the Form 2 - Notice by Tenant to Landlord Requiring Landlord to Carry Out Repairs. This form should be completed and sent to your landlord, detailing the necessary repairs. Access this form on the Consumer and Business Services website.

Escalating to the Tribunal

In situations where your landlord does not respond appropriately, you may apply to the South Australian Civil and Administrative Tribunal (SACAT) for an order for repairs. For details on how SACAT can assist, visit their official website.

Urgent Repairs Process

Urgent repairs usually require quick action. Here are your steps:

1. Contact Landlord Immediately: Call your landlord or property manager as soon as you identify an urgent issue.
2. Send Written Notice: Follow up your call with a detailed written notice.
3. Seek Help if Unaddressed: If no action is taken, you can proceed with necessary repairs, ensuring to inform your landlord first. Costs, if reasonable, may be reclaimed from rent.

Renter Rights Under the Law

Under the Residential Tenancies Act 1995, renters in South Australia have the right to live in a safe environment. If urgent repairs are not handled promptly, renters can consult SACAT for resolving disputes.

Resources for Renters

If you're facing issues with rental repairs, several resources can assist:

• South Australian Government Rental Information
• Consumer and Business Services (CBS)
• South Australian Civil and Administrative Tribunal (SACAT)

Need Help? Resources for Renters

Reach out to these organizations for further support:

• Housing SA
• Legal Services Commission of SA

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1. What should I do if my landlord isn't responding to repair requests? Start by providing written requests and keep records. If still unresolved, consider contacting SACAT for further assistance.
2. Which repairs are considered urgent? Urgent repairs include any issues that impact safety or essential services, such as plumbing or electrical problems.
3. Can I withhold rent if repairs aren't made? No, withholding rent without proper legal process can violate your lease agreement. Always pursue formal avenues first.

1. How to issue a repair notice to your landlord
   1. Step 1: Fill out the repair notice form. Complete Form 2 found on the Consumer and Business Services website detailing the needed repairs.
   2. Step 2: Send the form to your landlord. Ensure that the form is sent timely and keep a copy for your records.
   3. Step 3: Confirm receipt of notice. Confirm that your landlord has received the form and discuss any follow-up actions.

• Renters have rights to a safe living environment and should act quickly on repair issues.
• Use official forms and resources to document and escalate unresolved repairs.
• Consult SACAT for unresolved disputes with landlords over repairs.

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1. Residential Tenancies Act 1995
2. SA Government Housing
3. Consumer and Business Services - Form 2

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