Understanding Compensation & Lease Breaches in NSW

As a renter in New South Wales, understanding your rights concerning lease breaches and potential compensation is crucial. Navigating these issues can be complicated, but knowing your rights under the Residential Tenancies Act 2010 (NSW) can help ensure you're adequately protected.

When a Lease Breach Occurs

A lease breach can occur when either the landlord or tenant fails to comply with the terms set out in the rental agreement. Common breaches by landlords include not maintaining the property in a reasonable state of repair or entering the property without proper notice.

Tenant Remedies for Landlord Breaches

If your landlord violates the lease terms, as a tenant, you have several options. Initially, you may wish to resolve the issue directly with your landlord through written communication. If this does not resolve the issue, you might consider lodging a formal complaint with NSW Fair Trading. In scenarios where the breach results in a loss or inconvenience, you may be entitled to compensation.

Understanding Compensation

Compensation can cover a range of areas including cost for repairs, inconvenience, and even alternative accommodation if the property is uninhabitable. Here are some key steps individuals can take:

  • Document everything: Keep records of all communications, notices, and receipts related to the issue.
  • File a complaint: Use the form Application for a Consumer Trader and Tenancy Tribunal (CTTT) to commence proceedings if an agreement cannot be reached directly with the landlord.
  • Pursue compensation: Through the NSW Civil and Administrative Tribunal (NCAT) if necessary.

Steps to Take in Case of a Breach

Addressing a lease breach requires timely action. Below are suggested steps you might follow:

1. Identify and Document

First, pinpoint exactly what the breach entails and collect all relevant information. Photos, emails, and witness statements can be beneficial.

2. Notify the Landlord

Communicate the breach to your landlord formally, requesting rectification. Providing a reasonable deadline for addressing the issue can be helpful.

Potential Outcomes

If the case proceeds to tribunal, outcomes can include order enforced repairs, compensation awards, or even lease termination if deemed appropriate.

  1. What if my landlord refuses to address repairs? If a landlord fails to repair within reasonable timeframes, tenants can apply to NCAT for orders requiring the landlord to comply.
  2. Can a tenant break the lease without penalty if the landlord breaches? In some cases, if a landlord seriously breaches the lease terms, a tenant may be able to end the lease early without penalty.
  3. How can I prove a loss from a landlord's breach? Provide documentation such as receipts, photos, or witness testimonies to support your claim for losses.
  1. How to apply to the tribunal for compensation:
    1. Complete the NCAT Application form, available here, detailing the breach and requested compensation.
    2. Submit the form along with any evidence to NCAT and pay the necessary application fee.
    3. Attend the hearing, presenting your case and evidence.

Need Help? Resources for Renters

If you need assistance with your rental issues, contact the Tenants' Union of NSW or seek legal advice from community legal centres. Further resources can be accessed through NSW Fair Trading.


  1. Residential Tenancies Act 2010 (NSW)
  2. Fair Trading Act 1987 (Cth)
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.