Minimum Standards & Habitability for Tenants

In New South Wales, tenants have the right to live in a safe and habitable environment. Understanding the minimum standards your rental must meet is crucial, as it can help you address any issues with repairs or conditions in your home. The Residential Tenancies Act 2010 governs these standards, ensuring renters like you are protected.

Understanding Habitability and Minimum Standards

Under the Residential Tenancies Act 2010, landlords are required to provide and maintain premises in a reasonable state of repair. This means your rental should meet certain minimum standards, such as:

  • Working locks on windows and doors
  • Structural safety
  • Safe electrical systems
  • Proper plumbing services and sanitation
  • Working heating and lighting

Identifying and Addressing Issues

When issues arise, such as a leaky faucet or faulty wiring, it's important to report these to your landlord promptly. You can use a Repair Request Form to formally notify your landlord, ensuring you have a record of your request. If the problems persist, you may need to escalate the matter.

If you feel your rental home doesn't meet these standards, document the issues and communicate them to your landlord as your first step.

Filing a Complaint or Dispute

If repairs aren't made, you might consider filing a dispute with the NSW Civil and Administrative Tribunal (NCAT). The NCAT can issue orders for repairs or compensation if your landlord fails to comply with their obligations.

Relevant Legislation

Several laws protect tenants in New South Wales, including:

These acts ensure that your rights as a tenant are legally recognised and actionable.

Need Help? Resources for Renters


  1. What should I do if urgent repairs are needed? Contact your landlord immediately and provide written notice. For urgent cases, you may arrange repairs and seek reimbursement, but follow the state's protocols.
  2. Can I stop paying rent if my landlord doesn't make repairs? No, tenants must continue to pay rent even if repairs are outstanding. Use appropriate legal channels to resolve issues.
  3. What happens if my rental property doesn't meet minimum standards? You can request repairs, and if ignored, escalate the issue to NCAT for formal action.

  1. If issues remain unresolved, consider seeking external support from Tenants' Union of NSW.
  2. Utilize the NSW Fair Trading website for resources and complaint forms to assist in your case.
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Australia

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.